Payment and Return Policy of Sigmaofficial.pk
What is Sigmaofficial.pk Payment Policy?
- Cash upon delivery is a simple and reliable payment policy we offer our customers.
- Order our products without any hesitation and pay at your doorstep.
What is Sigmaofficial.pk Return Policy?
- You can return or exchange any product if it is incorrect, incomplete, or if the box is damaged within 3 days of delivery.
- We do not accept returns or exchanges if you open the box, and the item is not working.
- For items that are not working or damaged, please contact the brand owner for warranty and replacements.
- Sigmaofficial.pk reserves the right to reject a return request if our return policy is misused or if the product is returned without tags or other components.
What is conditions of return and exchange:
To return or exchange a product with Sigmaofficial.pk, you must:
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- Ensure the product is in the same condition as delivered: unused, genuine, and without any flaws.
- Keep the product seal and box unopened; otherwise, we cannot process the return.
- Provide the order number or proof of purchase such as email or WhatsApp screenshot (if you order via Whatsapp).
What is procedure for return and exchange:
- Contact Us: Chat with our agents on WhatsApp at +923471949343
- Register Your Complaint: Our support team will get in touch with you shortly to register your complaint.
- Prepare the Return: Make sure the product is packed properly for return.
- Return Charges: The return shipping charges are the customer’s responsibility. The company will not refund these charges.
- Refund or Exchange: Once we receive the returned product, we will give you exchange product or refund the principal amount of the product within one week.
When i will receive my exchanged item:
The transit time for the exchanged shipment is the same as our standard delivery time, which is typically 3 to 5 business days from the time the exchange is shipped. You will receive an exchange item of equal value to your original order.